Contact PureShine Detailing — we answer quickly

What to include when you get in touch

You do not have to, but when you contact PureShine Detailing these four things mean I can give you a real answer instead of “it depends”:

• The car — make and model, so I know the size band and the price
• Where it is — the area or postcode
• A photo or two — the worst bit, honestly. It helps more than a description
• What is bothering you — swirl marks, a smell, a stain, or just that it has not been done in a year

With those I can normally reply with a firm price and two dates, rather than a conversation that takes three days.

Prefer to look around first?

Fair enough. Have a look at the services and prices, the before and after gallery, or what customers have said on Google. If you have a question that is not answered there, the FAQ page covers most of them.

And if you would rather do it yourself, the free home car wash guide is yours, no strings.

Why contact PureShine Detailing rather than a hand car wash?

Most people who contact PureShine Detailing have already tried the cheap option. The car came back clean, and a few weeks later they noticed fine circular scratches catching the light on the bonnet. That is what a shared brush and one bucket of gritty water does to paint, and it is why we work the way we do.

Every job here is snow foam first, two buckets, fresh microfibres and straight lines. It takes longer and costs more, and it is the difference between a car that gets cleaner each time and one that quietly gets worse.

What happens after you get in touch

There is no sales process. You message, I reply with a price and a couple of dates, and if it suits you I put it in the diary. If a smaller package would do the job I will say so — talking someone out of a £240 detail they do not need has never cost me money in the long run.

Once you are booked you get a confirmation straight away and a reminder the day before with timing and access details. On the day I arrive with everything needed, and you get photos of the finished car whether you are there or not.

Common reasons people contact us

• “How much for my car?” — send the make and model and I will give you a firm number, not a range
• “Can you get this stain or smell out?” — a photo answers this faster than any description
• “Do you cover my postcode?” — send it over, we cover more of NW and W London than most people expect
• “I am selling next week” — tell me the deadline and I will work to it
• “Do you have anything this Saturday?” — worth asking, cancellations happen

If your question is not on that list, ask anyway. Nothing is too small, and I would rather answer five questions than have you book the wrong thing.

Complaints and problems

If something is not right, contact PureShine Detailing before you leave a review. Message or call within 48 hours and I will come back and sort it wherever I reasonably can. Our terms and conditions set out how that works, and the privacy policy explains what happens to your details.